Production is scheduled to occur every Tuesday. This means that if you have placed your order before 12:00 CEST on a Monday, your coffee will be roasted, packed and dispatched the following Tuesday of that week. If your order is placed after 12:00 CEST on a Monday, your order will be carried over to the next subsequent production day. You will receive your tracking link via email once your order has been scheduled for production.

• If you have recently placed an individual order using our webstore, and the order has been confirmed, you will not be able to edit or amend this order. To make any desired changes, we must cancel your existing order and place a new order using your updated terms. Note that if you wish to cancel your order, you need to do it at the latest on the 48h before we fulfil it the following Monday.

• If your order has already shipped, we are unable to cancel and refund the order.

• Subscribers can easily modify their subscription by logging into their account and visiting the "Subscriptions" section of the dashboard. There, you can adjust settings like quantity, variety, or shipping preferences. Please note that any changes will only apply to future orders processed after the updates are made. Be sure to check your charge date to ensure the changes apply to the correct order.

If you receive your parcel and an item is missing, please reach out to us with the order number, we will offer two solutions:
• Reship the missing product (if in stock)
• A refund

If you need an invoice, please reach out to us and we will provide it.

Please note that we only provide VAT free invoices to our registered wholesale customers.

• If you receive a piece of equipment that has been damaged during transport and is unusable, we will ship it again or offer a refund. This does not concern the packaging/outer box. 

• If you receive a box of coffee that is damaged but the bag of coffee itself has not been damaged (ripped, open or pierced), we do not offer support.

• For all pieces of equipment, we do not offer replacement for regular wear & tear or if you inflicted damages, however if you see anything that does not seem normal please reach out to us with a picture and we will offer a replacement.

When shipped with Postnord, your local postal service will handle the package once it reaches your country. You can track it on their website using the same Postnord tracking ID, which is often more accurate and detailed than the Postnord app.

If you package is "Delivered" but you did not receive it, we will kindly ask you to try to reach out to the carrier so that they can identify the person and see if you can retrieve the package. If you are unable to retrieve the package, contact us.

• If your parcel is stopped at customs and needs extra paperwork, please reach out to us and we will provide the paperwork to you.
• Please note that we do not take responsibility for any import fees or additional charges that might apply on your package. 

We offer a variety of international shipping options worldwide, from cost-effective services to express deliveries. To see what options are available, go to checkout.

Note that all packages shipped with postnord will be handled by your local postal services.

For example, Postnord in Denmark will become USPS in the US, La Poste in France, Royal mail in the UK etc. 
We recommend you track your shipment via their respective website using the same tracking ID, this will give you a better and more detailed tracking.

Denmark: 1-5 business days
EU: 5-14 business days
North America: 10-14 business days
Australia: 10-21 business days
South East Asia: 10-21 business days
China & HK: 7-14 business days

Please note that transit times are estimates, that can be affected by local events like Bank Holidays, or internal postal delays.
We are not responsible for any delay that might occur once your package is handed over to the postal services, and we are not able to offer more support on that as we only have access to the same tracking infos as you have.

For more detailed updates on your package's location, please contact the local postal services directly. 

•  When shipped with Postnord, your local postal service will handle the package once it reaches your country. You can track it on their website using the same Postnord tracking ID, which is often more accurate and detailed than via Postnord.
• If the status of your package is "registered" please reach out to us, we will investigate and reship if necessary.
• If the package has been received by the carrier and is blocked in transit, reach out to the carrier, as we are not able to offer further support on locating the package.
• If past 30 days your order has still not arrived, please reach out to us and we will offer a replacement or a refund.

When shipped with Postnord, your local postal service will handle the package once it reaches your country. You can track it on their website using the same Postnord tracking ID, which is often more accurate and detailed than with the Postnord app.

It is not possible to pick orders up at our stores, as they are not equipped to hold and manage packages.

It is not possible to pick orders up at our stores, as they are not equipped to hold and manage packages.

• If you order more than one bag of coffee you will get different coffees.

• We ship out your first subscription order the first Tuesday of the month. The next withdrawal will be on the 15th - regardless of when you placed the order.

• Every month you will receive a personal email from our founder that details information about Green Coffee, Roasting and Brewing of the main coffee of the month.

• As we purchase all of our coffee direct - not from importers - we sometime have repeating coffees over the year. And you will receive many different varietals and processing methods from the same farm. If you also have more than 4 boxes in your subscription, you might receive duplicates depending on our current offering.

Before you Subscribe, please note that regardless of when you subscribe you will be charged again on the 15th. So, if you want to avoid to be charged twice in your first month. Please place your order after the 15th.

Are you going on vacation? Perhaps you have too much coffee and would like to pause your deliveries for a short while? No problem, no need to cancel your subscription. It’s much easier and convenient to skip one or more of your scheduled shipments.

If you haven’t already accessed it, log in to your account. Head on over to the Subscriptions section of your account dashboard and click the ‘Pause Subscription’ or "cancel Subscription" link.

Having a subscription does not automatically create an account, so if you are struggling to log in, it probably is because you do not have an account yet.

All subscriptions ship the first Tuesday of the month. This means that your order will be awaiting fulfillment from the 15th to the shipping date, regardless of when you create it.

Example:
- May 15th: renewal of your order
- June 4th: shipping of your order
and so on.

No, it is not possible to choose which coffees you will get in your shipment, however if you have multiple bags in your subscription, each of them will be different*.

*if you have 5+ bags in your subscription, it happena that you receive a duplicate depending on our offerlist.

Yes, you can add other items to your subscription in "manage my subscription". This will add the desired product to your next shipment.
This needs to be made before the renewal.
If for some reason it did not add the items to your next shipment, contact us and we will add them manually.

If for some reason you are assigned a shipping rate is more expensive than usual, please write to us and we will refund the difference.

If you are having trouble logging in, it may be because you do not have an account and need to create one.

Having an active subscription does not automatically create an account on our website, you have to create one yourself.

If the shipping rate on your order is wrong, we are not able to change that, the best way to correct it is to cancel and remake a new subscription.

We have recently switched our April 250g bags from plastic to aluminum, which is better for conservation and freshness.
However, they require a bit more care when opening them, make sure to avoid opening your bag too aggressively, or the zip might break or damage, which can make it difficult to close again.

You will find the recipes and informations for each of our coffees here.

Please note those recipes are based on what we serve in our Store, they might need a couple of weeks to be updated after the release of a new coffee. As we understand that our Store's setup is professional, you are welcome to use these recipes as a guide, and tune your equipment to achieve your perfect cup.

- We use a reverse osmosis system, with a BPM usually between 20 and 50. We do not measure the exact composition of our water so we are not able to share that with you.

- We are aware that not everyone has the same set up and our recipes might not be fully relevant to everyone. Unfortunately we are not able to offer solutions tailored to everyone's set up, as we might not use the same equipment as you are. Nonetheless, we trust that you are able to find your perfect recipe and get the most out of each cup.

- We do not measure the particule size in our recipes, so we are not able to share these. 

We recommend you let your beans rest for at least 14 days before brewing, this is what we use in our store and roastery, and we find that this way it offers a way better flavor clarity and balance in the cup. 

For more details, check out our Youtube channel, where we talk about brewing techniques and the coffees of our lineup.